Terms & Conditions

1. Wetin Ghar Dabba be

Ghar Dabba na technology platform. We dey join people wey want home-cooked tiffin with independent home kitchens wey dey cook am, and with delivery partners wey dey carry am. Na we dey provide the tools for ordering, scheduling, handling payment and communication; na the kitchen get the food business.

Ghar Dabba no dey own the kitchens, no dey prepare, store or handle any food, and no dey employ the delivery partners. Every contract for a meal na between you and the kitchen wey you choose, and na independent partner dey do every delivery. When we approve a kitchen or a partner, e mean say we check their application details — e no be guarantee about the food, the person, or wetin go happen for one particular order.

2. Account and who fit join

• You must don reach at least 18 and legally able to make contract.
• One account for one phone number for one role. You go sign in with one-time password wey dem dey send by SMS.
• You agree to give correct information and to keep am up to date.
• You dey responsible for anything wey dem do on your account and for keeping your phone and your one-time passwords safe.
• Kitchens and delivery partners must still get any registration wey their trade need — for kitchen, that one include valid food business licence.

3. Order, slot and plan

• Kitchens dey publish menu, the slots wey dem dey cook for, time to prepare, minimum order, packaging fee and delivery fee. Na the kitchen own them, no be Ghar Dabba own.
• Order na request. The kitchen go accept or decline am; if e decline, we no charge anything and we go tell you so you fit order somewhere else.
• When you subscribe to plan, you dey book meal wey go repeat with one kitchen. You fit pause or start plan again, and pause dey stop deliveries wey dey come but e no dey refund meal wey dem don already prepare.
• Price and availability fit change, and kitchen fit close slot wey e no fit cook. We go show you the price wey apply before you confirm.

4. How you go pay

• Dem dey pay order with cash when dem deliver, or by UPI to the kitchen or delivery partner for door. Ghar Dabba no dey run payment gateway and e no dey ever hold card or UPI credentials.
• Amount wey show for checkout screen na the amount you owe: food, packaging fee and delivery fee. No other platform charge dey for buyer.
• Make the exact amount ready. Partner no dey obliged to carry change, and delivery wey dem no fit pay for, dem fit carry am back.
• Na you dey responsible for your own tax on wetin you buy or sell. Kitchens and partners dey responsible for their own sales tax and income tax; na we dey responsible for our own.

5. Cancel, refund and dispute

• Kitchen fit cancel order wey e don accept before dem collect am; we go tell buyer immediately and e no go pay anything for am.
• Once food don leave kitchen go meet you, dem no fit return am for hygiene reason, so change of mind no be ground for refund after pickup.
• If meal wrong, late, or no dey inside, report am inside app or tell us the same day. We no go refund meal wey dem report after the day wey e suppose come.
• We dey settle dispute between buyers and kitchens, and between kitchens and partners. Our decision on the amounts inside our ledger na final as far as the platform concern; e no limit any right wey you get under your local consumer law.

6. Food safety and allergen

Na the kitchen dey responsible for wetin e cook, including hygiene, ingredients, labelling, allergen information and following food-safety rules. Na you dey responsible to tell the kitchen about allergy and diet restriction before you order — place dey inside app for am, and home kitchen wey dey cook one menu for plenty people no fit guarantee say one dish free from one ingredient unless e talk so. If you sick, tell us and tell the kitchen the same day so dem fit trace the batch.

7. Kitchen wey dey house

• Apply through the Seller app with your real kitchen name, address, coordinates, menu, price and licence number.
• Ghar Dabba dey review every application before e fit trade. We fit approve, decline, or ask you to fix something. You no fit approve your own listing — you no fit edit the status field.
• Platform commission. Ghar Dabba dey charge the kitchen commission on each order, currently 12% of the order value, and e dey show for your earnings screen. We go give at least 30 days' notice before we change am.
• Cook wetin you list. If you no fit fulfil order, decline am or cancel am early instead make you substitute am quietly.
• Keep your menu, price, slot and service radius correct, and close slot wey you no fit cover.
• No move buyer comot from platform to avoid commission. The listing dey because na we build am.
• We fit suspend listing for hygiene or safety concern, false details, order wey you no fulfil many times, or abuse of the review system. We go tell you why and how you fit appeal.

8. Delivery partner dem

• Apply through the Delivery app with your real details, your vehicle, and the ID wey we ask for. Dem dey review applications before you fit claim job.
• You be independent contractor, no be employee of Ghar Dabba or of any kitchen. Na you dey choose when you dey online and which job you go take.
• Jobs na first come, first served. When you claim job wey ready, e dey reserve am for you; job wey another partner don claim, you no fit take am.
• Your fee na the delivery fee wey buyer pay, and e dey show on the job before you claim am. Dem dey reconcile amounts against the Ghar Dabba ledger, wey be the record of wetin dem owe.
• You fit release job before you collect the food. Once e don comot for delivery, you don commit to that drop.
• Update the status as you dey go — collected, on the way, delivered. Buyer wey dey wait for meal dey wait for you.
• Carry the exact change wey you can, hold food upright and covered, and no open tiffin wey dem seal. If drop fail, tell us the same day.
• Traffic, vehicle, insurance and any permit wey you need na your own. Ride as law require and ride safe; we go remove partner wey put anybody for danger.
• Cash wey you collect on cash-on-delivery order na the kitchen own or Ghar Dabba own, as the ledger talk. Settle am; shortfall, we dey treat am as serious breach.

9. Rating and review

Buyers fit rate and review kitchens wey dem order from. Review must honest and e must talk about your own experience. No write review for kitchen wey you never order from, no post abusive or unlawful content, and no offer or collect money to change rating. Kitchens fit reply publicly but dem no fit delete buyer review. We dey remove review wey break these rules, and we no dey adjust kitchen average rating to make partner happy.

10. Wetin you no must do

• Use another person phone number, ID, food business licence or driving licence.
• Place fake order, order wey you place for yourself, or order wey una plan together, or order to control ranking.
• Scrape, resell, or share the listings, menus, prices or coordinates on the platform.
• Interfere with the apps, probe our security, or use modified client.
• Use the apps to deliver anything other than the food wey you list and order.
• Harass, threaten or discriminate against buyer, kitchen, partner or Ghar Dabba staff.
• Open new account to escape suspension.

11. Your content and the intellectual property wey be our own

The Ghar Dabba name, mark, apps and software na our own. You still own your kitchen name, menu text, photographs and your reviews, and when you post them, you dey give us licence to display, store and promote them on the platform for as long as dem dey listed. Comot them when you want; we dey keep copy only where law or dispute wey never close need am.

12. Availability and change

We dey run on third-party infrastructure and we no dey promise say service no go stop. We fit add, change or remove features, fees, areas and listings, and we fit require new app version. We go give at least 14 days' notice for material change wey affect wetin you pay or earn, except where we must act immediately for safety or legal reason.

13. Suspension and how e end

You fit stop to use Ghar Dabba anytime. We fit suspend or close account for breach of these terms, for conduct wey unsafe or fraudulent, for request wey we no fit verify say na the account holder send am, or where law require us. We go tell you why unless law stop us, and you fit appeal to the address below. Money wey we already owe you on the ledger, we go settle am; money wey you owe, e due immediately.

14. How to delete your account

• Buyers: inside the buyer app, under your profile.
• Kitchens and delivery partners: email us from your registered number and we go do am for you.
• Delete ends the link to your login. Record of order wey don complete, we dey keep am as our privacy policy talk, because kitchens and the platform need food-safety and accounting trail.

15. Disclaimer and liability

We dey provide the platform as e be. We no dey promise say kitchen go accept your order, say meal go match your taste, or say the service no go get error.

As far as law allow, Ghar Dabba no dey liable for indirect or consequential loss, savings wey you lose or business wey you lose, and our total liability to you for anything wey come out of these terms dey limit to the platform commission wey we earn from you in the 30 days before the claim. Nothing inside these terms limit liability for death or personal injury wey negligence cause, for fraud, or for anything else wey law no allow to limit — and nothing here affect your rights as consumer against the kitchen wey sell you the food.

16. Who go cover loss

Kitchen dey indemnify Ghar Dabba against claim wey come from the food wey e prepare or sell, its registrations, and its conduct. Delivery partner dey indemnify us against claim wey come from how e dey drive, handle goods, or collect money. Buyer dey indemnify us for loss wey order cause, if the buyer place am with information wey e know say wrong.

17. Law wey dey govern am

The law of the country where you live dey govern these terms. Subject to any right wey you get to go consumer forum where you live, na the court of that country get jurisdiction.

18. Change to these terms, and how to reach us

We fit update these terms; the date for top dey change when we do am, and we dey announce material change inside the apps before e take effect. If you continue to use Ghar Dabba after that, e mean say you accept am.

Grievance officer, Ghar Dabba: contact@ghardabba.com . Use the same address for support, dispute, and report about kitchen or partner.